DELIVERY
Orders placed through the yasseleznev.ru website are processed and shipped within 3-5 business days (Monday through Friday, excluding public holidays in Russia).
Delivery within Russia, Kazakhstan, Belarus, and Kyrgyzstan is handled by the SDEK courier service. Delivery is made directly to your door between 10:00 AM and 6:00 PM on weekdays.
You can also arrange express delivery (price and delivery time can be discussed with a manager upon request) or delivery to an SDEK pickup point.
You can find information about pickup point hours on the SDEK website.
To avoid unpleasant situations, we recommend opening your order's packaging in the presence of the courier and inspecting it for integrity and compliance with the stated contents. If your parcel is found to be defective or contains inconsistent contents, request a cargo acceptance certificate from the courier and, after completing it, return the order to the courier. You will also need to contact our manager.
If there is no SDEK representative in your area, your parcel will be shipped via Russian Post. Upon arrival at the post office, a parcel notification will be sent to your address.
You will receive tracking information for your order via SMS after it has been shipped. More detailed tracking information is available on the SDEK website (and in the app) CDEK.RU/RU/TRACKING or Russian Post POCHTA.RU/TRACKING.
If you believe your order does not meet the specifications or the parcel is damaged, ask the postal employee to draw up an opening report.
DELIVERY COSTS.
Express delivery is available nationwide via SDEK. To use this option, please contact a manager after placing your order. Express delivery is charged separately.
International delivery is handled by Russian Post.
Express delivery to other countries is discussed with a manager after placing your order. Any difference in cost is charged separately. Average delivery time is 3 to 4 weeks.
RETURN
1. Returns of unsuitable items are possible within 14 calendar days of receiving your order, with shipping costs in both directions. The item has not been used and remains in its original condition, marketable qualities, seals, factory tags, and original packaging. If signs of use are found, the seller reserves the right to refuse a refund on this basis.
2. To exchange an item, please contact our manager at yasseleznev@gmail.com or by using the contact form. Our manager will assist you in ordering a new item and returning the unsuitable item. Shipping costs will also be settled with the manager.
3. If a dispute arises regarding the use of the item, its marketable condition, or a dispute regarding the poor quality of the item, an independent examination of the item will be conducted within 20 calendar days to 2 months from the date of the request. If an inspection of the product reveals that its defects arose due to circumstances beyond the seller's control, the buyer is obligated to reimburse the seller for the costs of the inspection, as well as associated storage and transportation costs. Otherwise, the seller is obligated to refund the money paid for the product. Refunds will be made within 2 months of a positive inspection decision to the buyer's bank account.
4. The buyer can make the return in person, at the seller's pickup location, or by using courier or postal services. If the product is returned in good condition, the buyer will receive a refund. Shipping and return shipping costs are the responsibility of the buyer. If the product is returned in poor condition, the buyer will receive a refund for the product, shipping, and return shipping costs. The buyer also has the right to request a replacement of the defective product with a similar product of good quality, provided it is in stock or the defects have been corrected.
5. A product in poor quality is defined as a product that is defective, damaged, or fails to perform its intended functions. The received product must match the description on the website. Minor differences in design elements or presentation from the description and images provided on the website do not constitute a sign of poor quality.
6. A defective product can be replaced with a product of good quality by returning the product to the seller, canceling the order, or canceling the product, and placing a new order.
7. Refunds are only available to the bank card used for online payment on the website when placing the order. Funds will be transferred upon providing full, correct bank details in the return request, which must be completed in the printed form attached to the product.
8. At the bank's request, the buyer may be asked to provide additional information when processing a refund by bank transfer.
9. Refunds are processed within 10 business days from the seller's receipt of a correctly completed and signed return request, as well as the inspected and accepted product at the seller's warehouse. The time it takes for funds to be credited to the bank account depends on the recipient bank's internal policies.
Individual Entrepreneur Yaroslav Aleksandrovich Seleznev
TIN: 781404353780
OGRNIP: 323784700347995
yasseleznev@gmail.com
Orders placed through the yasseleznev.ru website are processed and shipped within 3-5 business days (Monday through Friday, excluding public holidays in Russia).
Delivery within Russia, Kazakhstan, Belarus, and Kyrgyzstan is handled by the SDEK courier service. Delivery is made directly to your door between 10:00 AM and 6:00 PM on weekdays.
You can also arrange express delivery (price and delivery time can be discussed with a manager upon request) or delivery to an SDEK pickup point.
You can find information about pickup point hours on the SDEK website.
To avoid unpleasant situations, we recommend opening your order's packaging in the presence of the courier and inspecting it for integrity and compliance with the stated contents. If your parcel is found to be defective or contains inconsistent contents, request a cargo acceptance certificate from the courier and, after completing it, return the order to the courier. You will also need to contact our manager.
If there is no SDEK representative in your area, your parcel will be shipped via Russian Post. Upon arrival at the post office, a parcel notification will be sent to your address.
You will receive tracking information for your order via SMS after it has been shipped. More detailed tracking information is available on the SDEK website (and in the app) CDEK.RU/RU/TRACKING or Russian Post POCHTA.RU/TRACKING.
If you believe your order does not meet the specifications or the parcel is damaged, ask the postal employee to draw up an opening report.
DELIVERY COSTS.
Express delivery is available nationwide via SDEK. To use this option, please contact a manager after placing your order. Express delivery is charged separately.
International delivery is handled by Russian Post.
Express delivery to other countries is discussed with a manager after placing your order. Any difference in cost is charged separately. Average delivery time is 3 to 4 weeks.
RETURN
1. Returns of unsuitable items are possible within 14 calendar days of receiving your order, with shipping costs in both directions. The item has not been used and remains in its original condition, marketable qualities, seals, factory tags, and original packaging. If signs of use are found, the seller reserves the right to refuse a refund on this basis.
2. To exchange an item, please contact our manager at yasseleznev@gmail.com or by using the contact form. Our manager will assist you in ordering a new item and returning the unsuitable item. Shipping costs will also be settled with the manager.
3. If a dispute arises regarding the use of the item, its marketable condition, or a dispute regarding the poor quality of the item, an independent examination of the item will be conducted within 20 calendar days to 2 months from the date of the request. If an inspection of the product reveals that its defects arose due to circumstances beyond the seller's control, the buyer is obligated to reimburse the seller for the costs of the inspection, as well as associated storage and transportation costs. Otherwise, the seller is obligated to refund the money paid for the product. Refunds will be made within 2 months of a positive inspection decision to the buyer's bank account.
4. The buyer can make the return in person, at the seller's pickup location, or by using courier or postal services. If the product is returned in good condition, the buyer will receive a refund. Shipping and return shipping costs are the responsibility of the buyer. If the product is returned in poor condition, the buyer will receive a refund for the product, shipping, and return shipping costs. The buyer also has the right to request a replacement of the defective product with a similar product of good quality, provided it is in stock or the defects have been corrected.
5. A product in poor quality is defined as a product that is defective, damaged, or fails to perform its intended functions. The received product must match the description on the website. Minor differences in design elements or presentation from the description and images provided on the website do not constitute a sign of poor quality.
6. A defective product can be replaced with a product of good quality by returning the product to the seller, canceling the order, or canceling the product, and placing a new order.
7. Refunds are only available to the bank card used for online payment on the website when placing the order. Funds will be transferred upon providing full, correct bank details in the return request, which must be completed in the printed form attached to the product.
8. At the bank's request, the buyer may be asked to provide additional information when processing a refund by bank transfer.
9. Refunds are processed within 10 business days from the seller's receipt of a correctly completed and signed return request, as well as the inspected and accepted product at the seller's warehouse. The time it takes for funds to be credited to the bank account depends on the recipient bank's internal policies.
Individual Entrepreneur Yaroslav Aleksandrovich Seleznev
TIN: 781404353780
OGRNIP: 323784700347995
yasseleznev@gmail.com